We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
What information do we collect?
We may collect, store and use the following kinds of personal data:
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including vehicle make, model, registration mark, mileage);
information that you provide to us for the purpose of registering with us (including your name, billing address, collection address);
information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your email address);
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. Our persistent cookies expire 30 days after you last visited our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Using your personal data
We may use your personal information to:
administer the website;
improve your browsing experience by personalising the website;
enable your use of the services available on the website;
send to you goods purchased via the website, and supply to you services purchased via the website;
send statements and invoices to you, and collect payments from you;
send you general (non–marketing) commercial communications;
send you email notifications which you have specifically requested;
send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password– and firewall– protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt–out of the use of your personal data for marketing purposes.)
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
The data controller responsible for our website is Prestige Car Servicing Ltd.
Our data protection registration number is [NUMBER].
Employment Law Contracts and Website Law
VEHICLE SERVICE MAINTENANCE AND REPAIR [SMR]
Prestige Motor Care Ltd, Prestige Car Servicing Ltd & Prestige Fleet Servicing Ltd [Prestige Motor Care Group or PMCG] – Terms and Conditions
1. PMCG provides service, maintenance and repair [SMR] facilities within the UK on any make of car or light commercial vehicle through our network of independent motor repairers. Each member of this network is also bound by PMCG’s terms and conditions through our Service Level Agreement.
2. When a customer transacts with PMCG he/she is transacting with an ethical and principled company.
3. We aim to meet all the needs of each customer whose vehicle is presented for a service, MOT or repair, and to return the vehicle to the customer in a fully roadworthy condition, compatible with the service and maintenance schedule of the vehicle manufacturer.
4. THE TERMS AND CONDITIONS IN 5-20 BELOW INDICATE THE BASIS ON WHICH PMCG CONTRACTS WITH THE CUSTOMER. THESE TERMS AND CONDITIONS ARE NOT DESIGNED TO AFFECT THE STATUTORY RIGHTS OF A CUSTOMER REGARDING FAULTY OR BADLY DESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY PMCG OR ITS NETWORK REPAIRER IN THE SUPPLY OF GOODS OR SERVICE MAINTENANCE AND REPAIR WORK.
5. The placing by a customer of an order by phone, email or website confirms that he/she is at least 18 years old and resides in the UK.
6. A contract will be binding between PMCG and the customer upon the booking of a service, MOT or repair on a vehicle.
7. PMCG will provide details of the cost of work required before undertaking the work. The customer will approve these costs before work is commenced.
8. We aim to complete the work within the day. If we cannot, we will advise the customer immediately and agree actions to resolve. Any courtesy vehicle provided by our repairer will usually require the customer to provide insurance: the provision of such a vehicle will constitute a direct contract between the repairer and the customer.
9. All costs are subject to VAT at the rate ruling at the time costs are incurred.
10. All parts used by our repairer will be of original equipment (OE) standard as required under EU statute. Manufacturer warranty will therefore be unaffected.
11. PMCG work carries a 12 month parts & labour guarantee.
12. Payments not subject to agreed credit terms will be taken over the phone either by debit card or credit card – the car will be released to the customer once cleared funds have been received.
13. The customer has the right to cancel work on his car at any time, provided payment is made for work done up to the time of cancellation.
14. PMCG repairers collect and deliver free of charge within an agreed radius.
15. PMCG is not liable for any unforeseeable financial loss, whether caused by our own or our repairers’ negligence or for any business loss.
16. All PMCG repairers fully comply with Health and Safety legislation.
17. PMCG will indemnify the customer in the event there is a claim for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that work is performed with appropriate skill and care, that any goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.
18. PMCG is not responsible for any loss of any item left in the vehicle by the customer.
19. PMCG is not liable for any damage to a vehicle or delay in the services provided if the cause may be defined as “Force Majeure”. Such a cause may include, but may not be limited to an act of God, industrial action or other factors deemed to be out of the control of PMCG.
20. Any complaint concerning work done by a PMCG repairer must be made directly and immediately to PMCG. We are not liable for resolving any complaint made to any third party, including direct to our repairer. PMCG will endeavour to resolve any such complaint within 2 business days of our being made aware of the complaint, by telephone, email, facsimile or letter. We will respond in writing where asked to do so.